Negotiation & Conflict Resolution | Academy of Labor and Social Relations
Executive Workshop

Negotiation & Conflict Resolution

Turn disputes into deals and conflicts into collaborations. Gain the essential skills to navigate complex negotiations and achieve win-win outcomes.

  • Format: In-Person
  • Duration: 2 Days
  • Effort: Full-time Immersion

About This Workshop

This intensive, hands-on workshop provides participants with the foundational theories and practical skills to become more effective negotiators and to constructively manage conflict. Through a blend of interactive lectures, case studies, and role-playing simulations, attendees will learn to analyze negotiation dynamics, develop strategies for value creation, and mediate disputes. The focus is on principled, interest-based negotiation to achieve mutually beneficial outcomes and preserve important relationships.

Who Should Attend

This workshop is designed for professionals across all sectors, including managers, team leaders, legal professionals, sales and procurement specialists, and anyone whose role involves frequent negotiation or the management of interpersonal and organizational conflict.

Key Learning Outcomes

Upon successful completion of this workshop, participants will be able to:

  • Prepare effectively for any negotiation, identifying interests, options, and alternatives.
  • Apply key strategies for both distributive and integrative (win-win) negotiations.
  • Manage difficult tactics and emotional dynamics during negotiations.
  • Understand the sources of conflict and apply models for resolution.
  • Act as a neutral third party to help mediate disputes between others.

Workshop Agenda

Day 1, Morning: The Foundations of Principled Negotiation

Understand the core concepts of interest-based negotiation versus positional bargaining. Learn to separate the people from the problem.

  • BATNA (Best Alternative to a Negotiated Agreement)
  • Focusing on Interests, Not Positions
  • Inventing Options for Mutual Gain
Day 1, Afternoon: Negotiation Simulation & Debrief

Apply learned concepts in a realistic, multi-party negotiation simulation. Receive feedback on performance and strategy.

Day 2, Morning: Understanding and Analyzing Conflict

Explore the root causes of workplace conflict and learn diagnostic tools to analyze disputes before intervening.

  • The Five Styles of Conflict Handling
  • Active Listening and Communication Skills
  • Cultural Considerations in Conflict
Day 2, Afternoon: Mediation Techniques & Final Simulation

Learn the structured process of mediation and practice facilitating a resolution between conflicting parties in a final, complex simulation.

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